Refund & Cancellation

Last Updated: April 2026

1. Activation Deposit

A setup activation deposit of $19 is required today to secure your custom software configuration queue. This activation deposit is fully refundable if you cancel your request within three (3) calendar days of payment and prior to our team initiating the site scoping and integration audit. After three (3) days or once scoping has commenced, this deposit is non-refundable as it covers initial resource scheduling and systems allocation.

2. Setup & Configuration Fees

All remaining setup, configuration, data migration, and on-site hardware staging fees are deferred until software delivery and physical installation. Once the software is successfully installed, configured, and accepted on the Client's local counter POS registers or hosting accounts, all setup and configuration fees are fully earned and non-refundable.

3. Monthly Service Contracts

All monthly software service contracts are billed on a month-to-month basis with no long-term commitment. You may cancel your monthly service contract at any time by providing written notice thirty (30) days prior to your next scheduled billing date. No refunds or partial credits will be issued for mid-month cancellations or unused service periods.

4. Permanent Software Buyouts

All permanent software buyouts (Path B) represent the transfer of non-tangible, permanent digital assets and code repositories. Once code ownership, deployment pipelines, and master credentials are transferred to the Client, all buyout sales are final and strictly non-refundable.

5. Hardware Returns

Any physical POS hardware components (terminals, stands, receipt printers, card readers) purchased through us are covered by the original manufacturer's warranties. Unopened hardware may be returned within fourteen (14) days of delivery for a full refund, subject to a 15% restocking fee. Opened or deployed hardware cannot be returned.